FARSET stands behind our handheld devices with reliable customer‑focused warranty service. For any after‑sales inquiries, reach out to our team by email at marketing@ygf-tech.com or fill out our online contact form.
Guarantee Overview：
•We provide a 30‑day risk‑free refund policy for eligible orders.
•All units bought through our authorized channels are protected by our 12-month quality warranty.
•Beyond hardware coverage, we supply complimentary lifelong technical assistance.
•Our experienced after‑sales specialists aim to resolve your technical concerns within 24 hours.
•Warranty coverage commences upon customer receipt of your device.
What Is Not Covered Under Warranty？
•Man‑made physical damage: Device failure resulting from heavy pressure, drops, collision or liquid intrusion
•Natural battery ageing: Gradual capacity drop caused by regular charge‑and‑discharge cycles
•Display physical damage: Screen cracks, surface scratches and man‑made display faults
•Unofficial alteration: Any disassembly, internal hardware modification or unauthorized firmware flashing
Warranty Claim Process：
•Step 1. Prepare your original order ID from FARSET official website or Amazon marketplace for verification.
•Step 2.Send a detailed description of your fault to marketing@ygf-tech.com or Amazon support. Including relevant photos or short videos will help our team diagnose the problem faster.
•Step 3. Our support specialists will get back to you within 1‑2 business days and follow up until your problem gets settled.
All FARSET hardware undergoes strict quality checks before shipment. We recommend you try technical troubleshooting or refer to the user manual prior to lodging a warranty application, which could save your valuable time.We take full account of any inconvenience you may encounter.
Important Coverage Restriction：
This warranty and return policy only applies to orders purchased directly from FARSET Official Website and our official Amazon store.
Should you acquire the product via third‑party resellers or distributors, please turn to the respective seller for their local after‑sales support.