Help & FAQs

We offer discounts. Please feel free to contact us regarding bulk orders.

Yes, we support OEM, ODM and custom branding services. We can customize hardware specifications, preinstall software, and print your private logo on devices according to your project requirements. Please contact our sales team for detailed solutions and quotations.

We offer multiple secure payment options. You can complete checkout directly on-site using PayPal, Credit Card, Debit Card, Apple Pay, Google Pay, or Meta Pay.

For business orders, bank wire transfers to our company bank account are available as alternatives.

Unfortunately, we don't accept Net Terms at this moment. Only 100% prepayment upfront is accepted.

Orders delivered to the United States, Singapore, Austria, France, Germany, the United Kingdom, Italy, Belgium, Spain and the Netherlands qualify for our free-shipping service.

If your delivery destination falls outside this list, freight will be determined by package weight. Reach out to our team with your shipping address and related details to obtain an accurate shipping cost estimate.

Get the TeeKey from FARSET. Use the SN Writer tool running on your computer to flash the key to the device, which enables full Google-services access.

Simply open the scan tool app, click scan settings, locate the send mode setting - Focus+Broadcast, and the device is ready to scan.

FARSET stands behind our handheld devices with reliable customer-focused warranty service. For any after-sales inquiries, reach out to our team by email at marketing@ygf-tech.com or fill out our online contact form.

• We provide a 30-day risk-free refund policy for eligible orders.
• All units bought through our authorized channels are protected by our 12-month quality warranty.
• Beyond hardware coverage, we supply complimentary lifelong technical assistance.
• Our experienced after-sales specialists aim to resolve your technical concerns within 24 hours.
• Warranty coverage commences upon customer receipt of your device.

• Man-made physical damage: Device failure resulting from heavy pressure, drops, collision or liquid intrusion.
• Natural battery ageing: Gradual capacity drop caused by regular charge-and-discharge cycles.
• Display physical damage: Screen cracks, surface scratches and man-made display faults.
• Unofficial alteration: Any disassembly, internal hardware modification or unauthorized firmware flashing.

• Step 1. Prepare your original order ID from FARSET official website or Amazon marketplace for verification.
• Step 2. Send a detailed description of your fault to marketing@ygf-tech.com or Amazon support. Including relevant photos or short videos will help our team diagnose the problem faster.
• Step 3. Our support specialists will get back to you within 1-2 business days and follow up until your problem gets settled.

All FARSET hardware undergoes strict quality checks before shipment. We recommend you try technical troubleshooting or refer to the user manual prior to lodging a warranty application, which could save your valuable time.

This warranty and return policy only applies to orders purchased directly from FARSET Official Website and our official Amazon store.

Should you acquire the product via third-party resellers or distributors, please turn to the respective seller for their local after-sales support.

We support multiple safe payment methods for your orders.

Bank Wire Transfer: Reach out to our team to obtain our corporate bank details.

PayPal: Completing payment via PayPal will redirect you to PayPal's encrypted payment gateway. A PayPal account is not mandatory for checkout. Simply select Pay with Debit or Credit Card to finish payment securely through PayPal.

Credit & Debit Cards: We accept Visa, Mastercard, American Express, Discover and Diners Club for safe order checkout.

Digital Wallets: We also support Apple Pay, Google Pay, and Meta Pay for fast, protected one-click checkout.

Thank you for choosing FARSET. Our goal is to ensure you are fully satisfied with every purchase. Before submitting any return request or if you have concerns about your order, please reach out to our team first at marketing@ygf-tech.com.

You may submit a return application within 30 calendar days upon receipt of your goods for qualified products. To qualify for return, the device must remain unused, kept in original condition, and come with complete original factory packaging.

Customers from North America: Return goods to our warehouse located in Xiaomi-ZGKJ 7540 kenwood PL rancho cucamonga CA 91739, USA.

Customers within the European Union: Chunxiao duan, Goethestrasse 31, 64546 Morfelden-Walldorf, Germany.

Please get in touch with our support team at marketing@ygf-tech.com to obtain your official return address before sending back any goods.

Customers take responsibility for shipping expenses incurred when sending items back to our warehouse. Original shipping charges are non-refundable.

After we receive and physically inspect your returned merchandise, we will send you a confirmation notification.

Once your return gets approved, a refund will be processed back to your original payment source. The actual arrival time of funds depends on the processing rules of your payment provider or card-issuing bank.

Should you have any further questions, do not hesitate to email us at marketing@ygf-tech.com.