1. Order Processing Time

Most orders are reviewed and prepared during business days after payment confirmation. Larger or customized orders may require additional handling time.

2. Shipping Methods and Delivery Times

Delivery options vary by destination, order size, and warehouse availability. Tracking information is provided when the shipment is dispatched.

3. Shipping Destinations

We support domestic and international shipments for eligible products. Some destinations may require additional confirmation before fulfillment.

4. Shipping Rates

Shipping costs are calculated from the destination, package size, product weight, and selected shipping method.

5. Customs, Duties, and Taxes

International buyers are responsible for customs clearance, import duties, local taxes, and brokerage fees where applicable.

6. Sales Tax

Applicable tax may be collected according to the shipping address and local tax rules.

7. Tracking Your Order

Tracking details are sent after shipment. Tracking updates may take time to appear after carrier pickup.

8. Undeliverable Packages

Incorrect addresses, refused delivery, or failed customs clearance may lead to delays, return shipping fees, or reshipment charges.

9. Order Changes

Contact us quickly if you need to change an order. Changes may not be possible after fulfillment has started.

10. Contact Us

For shipping questions, include your order number, destination, and product model so the team can check the status faster.